This Privacy Policy explains how D-Grow Marketing Agency collects, uses, shares and protects your personal data when you visit our course page, submit an enquiry or enrol in the Program. It is written in line with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Information Technology Act, 2000, along with the rules made under them.
1. Who we are
D-Grow Marketing Agency, Valasaravakkam, Chennai, is the "Data Fiduciary" for personal data collected through this page and the Program.
2. Information we collect
| When | What we collect |
|---|---|
| Enquiry / callback form | Name, mobile number, email, city, what describes you (student, business owner, homemaker, etc.), education qualification and the plan you're interested in. |
| Counselling & WhatsApp | Messages and call notes about your goals and questions. |
| Enrolment & payment | Billing name and address, GSTIN if you want a business invoice, payment reference and EMI status. Card, UPI and bank details are handled by the payment partner or lender, not stored by us. |
| During the Program | Attendance, assignments, project work, certificate details, and your image or voice if you turn on your camera or microphone in recorded sessions. |
| Internship | Task submissions and work logs. Client data you access stays the property of that client and is covered by confidentiality obligations. |
| Website visit | Device, browser, approximate location, pages viewed and referral source, collected through cookies and analytics tools (see section 6). |
3. How we use it
- To respond to your enquiry and call or WhatsApp you with fees, EMI options and batch details.
- To enrol you, issue invoices, deliver classes, recordings and assignments, and issue certificates.
- To run the internship, if you choose that plan.
- To send updates about your batch, and, with your consent, information about future batches, workshops and offers. You can opt out at any time.
- To measure and improve our website and advertising.
- To meet legal, tax and accounting obligations.
We do not sell your personal data.
4. Consent & legal basis
We process your data on the basis of your consent, which you give when you submit a form or enrol (DPDP Act, section 6), and for legitimate uses permitted under section 7, such as providing the service you have asked for and complying with law. You may withdraw consent at any time by writing to us. Withdrawal does not affect processing already carried out, and we may not be able to continue providing the Program without data that is essential to deliver it.
5. Who we share it with
We share data only as needed with trusted service providers who process it on our behalf, including:
- Communication platforms such as WhatsApp (Meta), email and video-class platforms.
- Google Workspace or similar tools for documents, sheets and storage.
- Payment gateways, banks and EMI lenders, to process payments.
- Website hosting and analytics providers.
- Government or law-enforcement authorities when required by law.
Some providers may store data on servers outside India, in line with the DPDP Act and any restrictions notified by the Government of India.
6. Cookies, pixels & analytics
Our website may use cookies and similar technologies, including Google Analytics, Google Ads conversion tags and the Meta Pixel, to understand how visitors use the page and to measure our ads. You can block or delete cookies in your browser settings, and adjust ad preferences in your Google and Meta account settings.
7. How long we keep it
- Enquiries that don't convert: up to 24 months, unless you ask us to delete them earlier.
- Student records (enrolment, certificates and certificate verification details): for as long as needed to verify certificates you have been issued.
- Invoices and payment records: for the period required under GST law, currently 72 months from the due date of the annual return for the relevant year.
- Class recordings: for the access period of the batch, after which they are deleted or archived internally.
8. Security
We use reasonable security practices, including access controls, password-protected accounts and limiting access to staff who need it. No method of transmission or storage is completely secure, but we work to protect your data. If a personal data breach occurs, we will notify affected individuals and the Data Protection Board of India as required by law.
9. Your rights
Under the DPDP Act, you have the right to:
- Get a summary of the personal data we hold about you and how we process it.
- Have inaccurate or incomplete data corrected, and outdated data updated.
- Have your data erased when it is no longer needed, unless we must keep it by law.
- Withdraw your consent.
- Have your grievance addressed by us.
- Nominate another person to exercise your rights in case of death or incapacity.
To use any of these rights, contact our Grievance Officer (section 11). If you are not satisfied with our response, you may approach the Data Protection Board of India.
10. Children
If a student is under 18, we process their data only with the verifiable consent of a parent or legal guardian, as required by section 9 of the DPDP Act. We do not use children's data for behavioural tracking or targeted advertising.
11. Grievance Officer
Srija R, Proprietor & Grievance Officer. We aim to acknowledge grievances within 48 hours and resolve them within 30 days.
Valasaravakkam, Chennai, Tamil Nadu, India
GSTIN: 33OUUPS5195G1ZJ
Email: info@digitalsrija.com · WhatsApp / Phone: +91 96004 01582
12. Changes
We may update this Privacy Policy. The latest version will always be on this page with its effective date.